Returns and exchanges
You can exchange or return any part that you have purchased in our online store, except those that we have customized for you.
The following are the conditions for exchanges or returns:
- Return or exchange period: 30 days from the moment of purchase on our website.
- The pieces must be in perfect condition and with the Tralará packaging.
- We do not accept returns or exchanges on jewelry that we have customized exclusively for you.
- Refunds in case of returns will be made within 7 days after receipt of the products. Shipping costs, if any, will be deducted.
- The return or exchange shipment will be at the customer’s expense.
- To make changes, you can tell us the new product you want and we will adjust the price if it is an item of a different amount.
- Returns and exchanges must be handled through our returns and exchanges form.
